Rook GewinvaleWe are here to help.
Have a question about Rook Gewinvale or your account? Our support team is glad to help. Get in touch and we will come back to you as soon as we can.
What to expect once you get in touch
Choosing the right channel
Email is best for anything with a document attached β identity checks, a withdrawal query, a question on a statement. The callback form suits everything else, since most account questions get answered faster in a short conversation than in several messages back and forth.
Outside office hours
Messages sent in the evening or at the weekend are queued and answered first thing the next business day, in the order received.
What to include
Your registered email address and the approximate date of the query are enough for us to locate the account. Never send a password, full card number or one-time code β nobody on our team will ever ask for these.
If something seems off
Report it the same day. Anything involving a payment you do not recognise is escalated immediately, ahead of the normal queue.
Before you write to us
Most questions already have an answer on the site, and a quick check is usually faster than waiting on a reply.
- Frequently asked. β costs, withdrawals, verification and minimums.
- How it works. β what happens after you register, step by step.
- Pricing β what is free and where a cost can appear.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support β [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier explained over the phone | Support hours: MonβFri, 9:00β18:00 |
| Abuse report β /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |